Rates:
Upper Unit A:
Maximum people for this unit (including children) - 12
Please call

Lower Unit C:
Maximum people for this unit (including children) - 6
Please call

Add 12% HST to all rates.

Contact Information
Give us a call at 1-866-826-7325

Deposit
50% due on reservation, balance due 45 days before arrival.

Arrival and Departure Information:
Check-in time is 4 pm
Check-out time is 11 am
No Smoking and No Pets are allowed.

Cancellation Policy:
Cancellations made within 45 days of arrival are non-refundable (in effect no matter the weather or ski conditions).

Supplies
Kitchens are fully equipped. Each suite has its own laundry. All bedding, linens and towels are supplied. Light housekeping included. Please ensure the suite is left in the condition that you found it.

Parking
Limited winter parking. Parking in assigned spaces only. No additional parking is available on the mountain. Please make adequate arrangements. If you get towed, it is a minimum $150 charge.

Policies

RATES: All rates are quoted per property, per night based on the maximum occupancy as indicated. Minimum 2 night stay. Holiday season is a 4 night minimum. All prices are quoted in Canadian funds and are subject to change. Taxes not included (12% HST).

BOOKING POLICIES: Bookings are confirmed on a first served basis. Early reservations are recommended. Call or visit our website. Bookings will only be confirmed if payments are received in accordance with the Payments section. Renters under the age of 25 must be accompanied by an adult of 25 years or older or a parent, who must occupy the property for the duration of the stay. Any reservation made under false pretences will be subject to forfeiture of advance payment of rent and deposit, and the party will not be permitted to check-in, or the party will be required to leave the rented property.

PAYMENTS:

1. Bookings made between 45 days and date of arrival, full payment is due immediately.
2. Bookings made more than 45 days from the date of arrival, requires a deposit of 50% of the total accommodation including taxes due at time of booking. The balance is due 45 days prior to arrival.

Wintergreen Lodge reserves the right to cancel a booking where any payment is not received within 5 days of its due date

Acceptable forms of payment: Cash, Visa, or Cheque.

Credit Cards: When using a credit card to confirm or pay for a booking, the guest and/or the cardholder give their consent to Wintergreen Lodge for the cards use.

CHANGES TO BOOKINGS: A guest wishing to make any change to their booking must notify Wintergreen Lodge outside of 45 days from arrival. An administration charge of $25 per booking plus HST will apply. Any changes made within 45 days of the arrival date makes the booking subject to full applicable cancellation charges.

SECURITY DEPOSIT:  An imprint of your credit card and a signed rental agreement form will be taken upon arrival as a security deposit which the guest agrees may be used by Wintergreen Lodge to recover costs incurred as a result of the guest’s stay, including:  Excessive cleaning charges, property damage, etc. All properties are non-smoking: Failure to adhere to this rule will result in a $300 CAD deep cleaning charge to pay for smoke cleaning. There will be a $100 charge if any furniture is moved and not put back to it's original position. Also, if any electronics (TV, satellite, cable) are disconnected there will be a $100 charge.

CANCELLATIONS:  If you intend to cancel, notify Wintergreen Lodge immediately.  Cancellation charges will be calculated based on the date Wintergreen Lodge receives notice of cancellation.

Cancellation charges*

45 days or more prior to arrival date – Deposit less one night stay per property

44 days or less prior to arrival date – 100% of total is non-refundable unless we can rebook your complete stay. In this case you will receive a refund less a $100.00 administration fee.**

*The cancellation charge is a liquidated damage to compensate Wintergreen Lodge for prepayments and administrative costs involved in the processing of a cancellation and is a genuine estimate thereof and is not a penalty.

**Total price is all money due and/or paid to Wintergreen Lodge.

GENERAL INFORMATION:  Properties are non smoking and no pets. All properties are to be maintained by the guest during their stay. All properties have light housekeeping, linen and towels. For hot tub use it is recommended to bring along extra towels. Personal toiletries, such as shampoo, soap, etc are not supplied.

PARKING:  Parking is very limited on Mount Washington. Please pay special attention to your specific property as to the number of vehicles allowed to park. Please car pool. Parking is in designated areas only. No parking in the neighbouring chalet or condos. Please do not park on the road as this impedes the snow removal process. Vehicles will be towed away to Courtenay at owners’ expense - $150. There is no overflow parking on the mountain for overnight use.

HOT TUBS:  are not swimming pools. No jumping into tubs. Please supervise children. Please shower before and after use of hot tubs. No food or drink and no open wounds or cuts – this may result in the changing of the water. If this is necessary there will be a $150 deduction from your security deposit. Hot tubs are used at Renters’ own risk.

ARRIVAL AND DEPARTURE INFORMATION:  Arrival and Departure dates are firmly set and not alterable or cancelable for any reason whatsoever including but not limited to Acts of God such as, flight cancellation, bad weather, snow conditions or road closure, etc.

CHECK IN is 4 pm CHECK OUT is 11 am (please be prompt)

ACCOMMODATIONS AND SERVICES. Wintergreen Lodge cannot be held responsible if some of the features or facilities described cease to be available or are not working. Property owners may curtail or alter some facilities without notice, usually for the purposes of ongoing maintenance and improvement. Use of recreation equipment and facilities, which may be included, are subject to availability. Specific requirements with regard to room and other special requests cannot be guaranteed, and in most cases, cannot be confirmed prior to arrival. Wintergreen Lodge reserves the right to restrict the number of people it will accept at a particular property.Maximum numbers indicated for each unit include children and adults. Any extra people will be charged at $25 per night and previously approved.

COMPLIANCE:  The guest agrees to comply with any reasonable instructions issued by Wintergreen Lodge. The guest waives any claim against Wintergreen Lodge for loss, damages, or injury for any reason or by any result of the rendering of any of the services offered.

ACKNOWLEDGMENT:  The guest hereby acknowledges having read these terms and conditions and accepts to abide by them during their stay.